Overall, the blog highlights the importance of leveraging the power of WhatsApp for businesses and provides a comprehensive overview of the benefits of using DashCX. By implementing DashCX, businesses can streamline their lead generation efforts and improve their customer satisfaction, ultimately leading to increased revenue and growth Technical support .
Briefly, customer support includes the following:
Customer support in IT and e-commerce businesses
Is customer service and customer care whatsapp number list measurable?
As the old saying goes, the customer is always right; Therefore, you should always console your upset customer so that he does not pass on the bad experience he has from your business to other people. On the other hand, these days you should do your best to get positive comments on social networks.
Show customers that you are working to improve your service. Listen to their feedback and try to implement their ideas.
Customer care is the process of creating an emotional connection with customers , while customer service is simply the advice your business provides to them.
Customer care is less measurable than customer service. While both functions increase customer satisfaction, customer service does so by answering questions and providing support, and customer care focuses on understanding the needs and feelings of the customer.
One of the things that make a big difference in customer satisfaction is the right time to get a response. In this case, you must act very quickly and professionally. If service and support responses are not prompt, it will result in losing customers.
You can rate customer serviceCustomer Satisfaction (CSAT)measure This metric shows how satisfied your customers were with their experience. Likewise, customer care can be measured by a variety of other metrics.
Support for a specific product or service
Analyzing customer service, customer care and support based on statistics
Oberlo reports that 92% of consumers stop buying from that company after 3 poor customer service experiences. This means that if a customer contacts you for support and does not have a good experience with your business, they will be disappointed.
According to New Voice Media, about 49% of American consumers switched companies last year because of poor service.
According to Glance, it takes 12 positive customer experiences to make up for one negative experience, and 78% of customers abandon a purchase due to a poor customer experience.
Business2community says 59% of customers do not return to that business after a bad service experience.
For this reason
the best thing for you is to always keep your customers happy and try to keep them.
According to the Oberlo report, almost 68% of buyers are willing to pay more to use the services and products of companies that provide good customer choose the indicators and data to collect service.
Enhance customer support with online chat.
Actively responding to customer issues
Both customer service and customer care teams are critical to your business’s customer experience. Both use similar tools such as email, chat and phone to communicate; But it is interesting to know that 79% of customers prefer online chat over cell p data other customer support tools. When they use online chat support for their questions and communication; They feel comfortable.
By using online chat for online sales and customer support, you can convert your website visitors into customers. Online chat also helps to retain your customers. So offering personalized support through online chat creates loyal customers.