What makes Fresh works strong is also its weakness: the interface is filled with so many tiny buttons that common side effects of using the platform include a mild headache, fatigue, and dizziness.
The test run
Trying out Fresh works CRM was a solid, if slightly overwhelming, experience.
The interface was packed with features that, at first glance, seemed very promising. Multiple drag-and-drop pipelines allowed for detailed seen in other customization of the sales process, and the email sequences feature allowed me to automate follow-ups until a prospect responded, which was a huge time saver.
However, the plethora of buttons and albania whatsapp data options sometimes made the interface feel cluttered. At times, I felt overwhelmed by the number of features, which made for a steeper learning curve than expected. Despite this, once I got used to the layout, the platform proved powerful and effective.
One of the most notable features is the real-time overview of prospect activities. This feature provides real-time updates on seen in other what prospects are doing, which is incredibly helpful in ensuring timely follow-ups and understanding prospect behavior.
On the downside, Freshworks CRM evaluate each step lacks some of the advanced automation features , there was no automatic lead enrichment from publicly available information or email signatures, which would have added a layer of efficiency.
The price was quite reasonable, but to access all the features seen in other I had to subscribe to the Enterprise plan, which can be a bit expensive for very small businesses or startups.
Rating
Features offered by Freshworks CRM: 5/10
- Visualize your leads material data in multiple pipelines with drag and drop
- Send automated email sequences until prospects respond
- Track the source (and reason for loss) of your leads and analyze it.
- Get a bird’s eye view of what your prospects are doing in an in-app notification center.
- Manage your leads from your inbox with a convenient sidebar.
Features that Freshworks CRM does not offer:
- Automatically enrich leads from publicly available information and email signatures
- Reminders are sent to ensure automatic follow-up when leads become inactive
- Track leads with built-in email and website tracking
- Scan leads with a built-in business card scanner
- Use email templates in your Gmail inbox to manage your leads more productively.