Multi-channel management: Centralizes communications from multiple channels. Giving agents a complete view of customer interactions.Integrations. Seamlessly combine contact center management with a CRM system, ensuring immediate access to customer data and improving operational efficiency.
- Predictive Dialer : Supports calling modes such as predictive and progressive, optimizing agent performance and reducing waiting times between calls.
- Smartworking: promotes remote working. It is an omnichannel enhancing the talent of operators with a flexible cloud solution.
Whether you are planning an outbound telemarketing lawyer data or teleselling campaign. Managing an inbound customer service or coordinating email communication with your customers. A cloud call center platform can accelerate the growth process of your company.
SiDial: Inbound and Outbound in a Single Platform
Sidial is a cloud platform designed to manage inbound and outbound call centers. Thanks to its VoIP-based infrastructure, it allows optimal management of communications, reducing operating costs and improving call quality.
Below we report the main features of the system:
- Predictive Dialer: an automatic outbound frank meckel senior vice president, regional sales and service manager, texas call management system that optimizes operators’ time, reducing downtime between calls.
- Omnichannel: Sidial allows the management of different communication channels, such as email, SMS and chat, within a single platform, ensuring a complete view of customer interactions.
- Campaign Management: Supports an unlimited number of campaigns and contacts, with the ability to integrate documents to personalize each customer interaction.
- Appointment Management : With geodialing, appointments are optimized to reduce travel, improving team efficiency.
- MrBOT: an automated system for outbound calls, which sends personalized messages to a large number of recipients, reducing manual work of operators and increasing efficiency
Sidial is designed to adapt to any work environment. Including remote ones, thanks to its accessibility on different devices and operating systems.
BeCloud Solution: customer support and telephone solutions.
BeCloud Solutions offers many services such as toll-free numbers. Customer service, and among the various products we mention. BeInContact. It is an omnichannel the 100% cloud contact center solution that allows you to simultaneously manage customer interactions on configurable channels such as voice, email, chat, video, social media, WhatsApp and Microsoft Teams. information in a single web interface, optimizing the daily operations of operators and improving the customer experience.
Among the main features of BeInContact :
- CRM Integration: Compatible with Salesforce, Microsoft Dynamics, Zendesk and other platforms
- Predictive Dialer: BeInContact, through its ACD features, is able to predict the duration of conversations and plan outgoing calls, maximizing material data operator efficiency.
- Automation and AI: Support with chatbots and AI tools to manage requests, with the possibility of escalation to human operators if necessary.
- Flexible smart working: create virtual call centers through pre-integrated services. They can be activated individually depending on the company needs and the progress of the activity.
This solution is suitable for both small and medium-sized businesses and large enterprises, offering scalability, security and business continuity.