Online comments, they are a great asset on the internet, but at the same time cause for the necessary unrest: ‘the average comment section can be ground zero for the worst of human expression.’ This summer, TheVerge turn off online comments, follow shortly afterwards by The Daily Dot. It is not new, in 2014 major players CNN, Reuters and Popular Science prec them. The major sites want to get rid of trolls, rudeness (‘the lack of civility’) and recurring spambots. What are actually examples of difficult comments and how can you moderate them? Including example texts for your own webcare.
Social mia are not necessarily social
I understand that more and more site administrators decide to lock the comments sections. ‘The average comment uganda phone number library section can be ground zero for the worst of human expression.’ ( source ) I can’t say it better than that, because social mia are not social by definition. What you hope for as a site owner are substantive discussions, not tirades or threats.
Mov to social mia
Some sites have mov the discussion to social mia, like CNN. The idea is that people will be less likely to post rude comments from their personal Facebook accounts, plus sites can offer “clean” articles again; without messy comment threads.
A quick look at the CNN Facebook page does inde show that there are outspoken but civiliz discussions unfolding there. What I don’t know, of course, is how many comments CNN has delet. But okay. What I do see on the CNN site, in any case, is that the news articles are clear and marketing list that the CNN site is once again being us for what it was made for: reporting news.
Here’s what you ca
As a community manager, I have moderat many discussions. I would find it a great shame i visualize your leads in multiple pipelines with drag and drop f more and more sites choose to disable online comments: they let the voice of your audience be heard. Hopefully, many sites will continue to facilitate and moderate online comments. Over the years, I have notic that there are 6 types of comments that can really derail discussions. I have list them for you, including how to respond to them.