Maintain regular contact : Conversations shouldn’t be limited to times of crisis or renewal. Scheduling regular check-ins, even when everything is going well, shows a commitment to the client’s continued success.
Adopt a consultative stance :
Instead of focusing only on your product, advise your customers on how they can improve their operations or processes portugal phone number library using the SaaS tool. This reinforces the idea that you are a strategic partner and not just a vendor.
Measure success based on the customer :
Regularly ask how the customer defines success and adjust your metrics and solutions to align with those goals. This can include questions like, “What are the key KPIs to measure the success of this implementation?”
Constantly offer added value :
Suggesting new features or use cases based on market changes or industry needs can solidify the relationship. For example: “With recent changes in the industry, we’ve seen many of our customers integrate this new feature, do you think it could add value for your team?”