Quality customer service is crucial to retaining and building customer loyalty. To be effective, customer service teams require interpersonal skills and customer service tools that optimize processes and overall department performance.
This Capterra article reports that globall
Customer satisfaction with customer service teams has increased compared to two years ago, with 57% of customer service professionals surveyed saying that Mexico is even above the international average, with 70% of Mexican respondents to the study saying that their work has increased in value, and it is also the number one country for serving customers over the phone and live chat in less than 5 minutes.
In order to help customer service departments trying to improve their satisfaction rating and optimize their performance, this article presents data on customer s turkey whatsapp number data ervice strategies and technologies used in Mexican and international companies. For example, it reports on the time it takes teams to respond to and resolve incidents, how they are composed, and the type of software they use in their operations.
For this study, Capterra conducted an online survey of 2,307 customer service professionals across 12 countries (Australia, Brazil, Canada, France, Germany, India, Italy, Japan, Mexico, Spain, the we are going to implement a new weekly reporting system United Kingdom, and the United States) during the month of May 2024*. See the full methodology at the end of the article.
Main results
Mexico is above the international average in improving customer satisf powder data action ratings over the last two years.
Mexico is a leader in customer service via telephone and live chat in the time range of less than 5 minutes.
On average, 50% of customer service teams worldwide have customer service software with artificial intelligence (AI) capabilities.
Customer service quality in Mexico has improved over the past two years, above the international averag
Poor customer service can negatively impact a business or brand. For example, a previous study by Capterra indicates that nearly 4 in 10 customers have stopped buying from a brand due to poor customer service**. That’s why it’s key for businesses to offer a good or excellent customer service experience.